2004-06-22 OpenPSA Tech Support initialization

Today I was initializing the OpenPSA Support-module. I had some really good time doing it...=) So here is what I did and it even works..which is nice.

Created these topics and articles:

Topic: __TechSupport (owner=Nemein.Net User)
Topic: __TechSupport_Config (owner=Nemein Oy administrators group)
Article: Configuration

In the "Configuration" I wrote this:

 $techsupport[lock_timeout]=300; //5 minutes
 $techsupport[TT][timeformat]="d M Y G:i";
 $techsupport[TN][timeformat]="d M y G:i";

 $techsupport[confirmCustomerEmailSend]=1;
 $techsupport[autoQuoteTicket]=1;

 $techsupport[hidefields][crmcompany]=1; //Field not implemented in editor yet
 $techsupport[hidefields][idstring]=1; //Save some space in the list

And in the __TechSupport_Config I created these topics:

Type, Target, Priority, Severity, Publicity and just added the targets we needed.

It's very important to set the TechSupportACL parameters to the Nemein.Net Users group, otherwise there wont be a toolbar at all.

I set these parameters to the __Nemein.Net Users:

TechSupportACL, create, 1
TechSupportACL, modify_all, 2
TechSupportACL, modify_own, 2
TechSupportACL, view_details_all, 2
TechSupportACL, view_details_own, 2
TechSupportACL, view_list_all, 1
TechSupportACL, view_list_own,1